Here when you need us
How Can We Help?
Whether you have a question about an order, delivery, product or feeding routine, the Haith’s team is ready to help.
Call, email or use live chat during our opening hours. If you contact us when the office is closed, an answerphone is available.
Find the answer quickly
What Do You Need Help With?
Our most-used service pages contain detailed information. If they do not answer your question, contact the team and we will help you find the next step.
Check delivery thresholds, regional charges and current service information.
View delivery information →CollectionClick & Collect in LouthSee how to order ahead, wait for confirmation and collect from the Bird Food Centre.
View Click & Collect →After purchaseReturns and refundsRead our 28-day guarantee and find out what to do if something is not right.
Read the policy →Recurring ordersSubscription supportLearn how eligible monthly subscriptions work, including pausing and cancellation.
View subscription information →Feeding guidanceFeed birds properlyBuild a practical routine around clean food, fresh water, sensible amounts and hygiene.
Read the feeding guide →Shopping safelySecurity, privacy and cookiesLearn how to recognise the genuine Haith’s website and find our information policies.
View safety information ↓
Helpful, practical and human
Speak to Someone Who Knows Haith’s
Our Customer Service Team helps with mail order, online purchases, Click & Collect, general product questions and finding the right information across Haith’s.
Sometimes things do not go as expected. If there is a problem, tell us what has happened and include any useful order details so we can look into it properly.
- Have your order number available when possible
- Tell us the product, size and nature of the query
- Include photographs if they help explain a product or delivery issue
- Let us know the best way to contact you
Visit or write to us
Haith’s Bird Food Centre
Bolingbroke RoadFairfield Industrial Estate
Louth, Lincolnshire
LN11 0WA
United Kingdom
Monday to Friday, 8:00am to 4:30pm, excluding bank holidays.
Chat while you browse
Need Help Without Leaving the Page?
Use the live-chat button at the bottom-right of the website to start a conversation. If the team is unavailable, use email or leave a message by telephone.
Shop with confidence
Your Safety Comes First
Haith’s is hosted on Shopify. Shopify states that all stores powered by its platform are PCI compliant by default and that its Level 1 PCI DSS certification covers the store, shopping cart and web hosting.
Check Before You Buy
- Check that the address in your browser is haiths.com
- Look for the secure padlock symbol in your browser
- Use a strong, unique password for your Haith’s account
- Take care with unexpected links in emails, adverts or messages
If you find a suspicious website or message claiming to be Haith’s, please send the details to us so we can investigate.
Report something suspicious →Secure payments
Shopify is certified Level 1 PCI DSS compliant. Payment information submitted at checkout is encrypted and processed through the secure ecommerce platform. Haith’s does not store your complete credit- or debit-card details.
Read Shopify’s PCI information →Your personal information
We use information such as your contact and order details to provide services and respond to you. Our Privacy policy explains the purposes, lawful bases, sharing, retention and your rights.
Read the Privacy policy →Cookies and marketing choices
Necessary cookies support the site. Optional technologies and marketing communications are subject to the applicable choices and rules. You can change marketing preferences by contacting us.
Read about cookies and marketing →Terms and further information
Returns and guarantee
28-Day No-Quibble Guarantee
If a product does not meet your expectations, contact us within 28 days of receiving or collecting it. We will help arrange a refund or replacement under our guarantee.
Call 0800 298 7054How we can help
If goods arrive faulty, damaged or incorrect, tell us and we will arrange a return at no cost to you where one is needed. For an unwanted return, a return or collection charge may apply. Contact the team before sending goods back.
Our guarantee is in addition to your statutory rights.
Read the full return and refund policy →Business customers
Haith’s Trade Enquiries
For trade enquiries, contact the team using the dedicated trade email address or call the Bird Food Centre.
Before getting in touch
Customer Service FAQs
Short answers to common contact questions.
What are your Customer Service opening hours?
The team is available Monday to Friday from 8:00am to 4:30pm, excluding bank holidays. An answerphone is available when the office is closed.
Which number should I call?
Call freephone 0800 298 7054 or the local number 01507 311709. Overseas callers and trade customers can use +44 (0) 1507 311709.
What should I include in an email about an order?
Include your order number where possible, the name used for the order and a clear description of the question or problem. Photographs can be useful when relevant.
Can I visit the Haith’s shop?
Yes. The Bird Food Centre is on Bolingbroke Road, Fairfield Industrial Estate, Louth, LN11 0WA. Check the opening information above before travelling.
How do I arrange Click & Collect?
Place an order online or by telephone, select Store Pickup when ordering online and wait for the ready-to-collect email before travelling to Louth.
Privacy and choices
Your Information, Your Choices
We use personal information to provide orders and customer service, meet legal duties and send permitted communications. Our Privacy policy explains how we use and protect your information, including cookies, marketing choices, international transfers and your data-protection rights.
You can unsubscribe from marketing emails using the link in any such email. To ask about other preferences or exercise a data-protection right, contact Customer Services.