Refund policy

Haith’s 28-day guarantee

We want you to be happy with your purchase. If a product does not meet your expectations, please contact us within 28 days of receiving or collecting it. We will help arrange a refund or replacement under our 28-day guarantee.

Please contact us before sending anything back so that we can advise you on the appropriate return arrangements. Keep the goods available while we investigate your request. For an unwanted item returned under our guarantee, a return or collection charge may apply; we will explain any charge before arranging the return.

Faulty, damaged or incorrect goods

If an item is faulty, damaged, below our quality standards or different from what you ordered, please contact us as soon as you can. Call 0800 298 7054 or email enquiries@haiths.com. We may ask for your order details and photographs to help us resolve the issue.

Where a return is needed because the goods are faulty, damaged or incorrect, we will arrange it at no cost to you. We will provide a refund, replacement or other remedy as appropriate to the circumstances and your legal rights.

Your right to cancel a distance purchase

For most goods bought online, by telephone or by mail, you may cancel without giving a reason by telling us within 14 days after the day you receive the goods. You then have a further 14 days to return them. You can tell us by email, telephone or post using the contact details below. Please provide your name, order number and the goods you wish to cancel.

There are legal exceptions to this cancellation right, including goods that are liable to deteriorate or expire rapidly. We will assess whether an exception applies to the particular goods; it does not automatically apply to all bird food.

If you cancel because you have changed your mind, you may be responsible for the direct cost of returning the goods where the law permits and we told you about that cost before purchase. We will refund any standard outbound delivery charge you paid where required by law. We may reduce a refund for loss in value caused by handling the goods beyond what was necessary to establish their nature, characteristics and functioning.

We will make any refund due under the statutory cancellation right within the applicable legal time limit, using the original payment method unless you expressly agree otherwise. Where goods must be returned, we may wait until we receive them or you provide evidence of having sent them back.

Contact us

John E. Haith Limited, The Bird Food Centre, Bolingbroke Road, Fairfield Industrial Estate, Louth, Lincolnshire, LN11 0WA.

Email: enquiries@haiths.com
Telephone: 0800 298 7054

Our 28-day guarantee is in addition to your statutory rights and does not affect them.