Cancellation policy

Subscription Cancellation/Service Policy

When you opt for a subscription, you're signing up for regular monthly deliveries. Your payment details are securely stored for seamless transactions, and charges occur with each scheduled delivery.

Subscriptions automatically renew at the end of their term. Should you prefer to avoid renewal, you can cancel at any time. Managing your subscription is convenient through the links provided in your order confirmation emails. For further details on returns and refunds, please refer to our returns policy.

If your subscription order has already been fulfilled, cancellation isn't always possible, but you're welcome to request a refund. Refer to our returns policy for comprehensive information on returns and refunds.

Product Availability: Our commitment is to despatch goods promptly, aiming for same-day processing for orders completed by 1 pm. Unlike many competitors, we freshly prepare batches of SuperClean™ bird food daily in-house. Occasionally, despatch may take a little longer, particularly when awaiting fresh ingredients from our esteemed suppliers.

In the unlikely scenario where your subscribed product or any additional items are temporarily unavailable, your order may arrive in separate parcels, causing a slight delay. Our Customer Service Team will notify you of any event.

Subscription products adhere strictly to their descriptions and are non-transferable.

Subscriptions are exclusively available for online purchases.

By selecting a subscription product, you confirm your acceptance of Haith's Terms & Conditions.