Cancellation policy

Last updated: 29 September 2026

How subscriptions work

Eligible Haith’s products may be purchased as a monthly subscription through our website. The participating product page shows the available sizes, the one-time price and the subscription price. The current Subscribe & Save offer gives 10% off each eligible scheduled delivery.

By choosing a subscription, you authorise a recurring payment for each scheduled monthly order. The subscription continues automatically until you cancel it. Only items shown as subscription items in your basket will recur; any one-time items bought alongside them will not.

Skip or cancel

You can skip a scheduled delivery or cancel future deliveries using the subscription-management link provided with your order. You can also contact Customer Services for help. There is no requirement to give a reason for cancelling future orders.

Please make changes before the next order is processed. Cancelling your subscription stops future scheduled orders; it does not automatically cancel or refund an order that has already been processed. If you need help with a processed order, contact us promptly and we will see whether it can still be stopped. Your rights to cancel a distance purchase and your rights concerning faulty goods remain unaffected.

Payments, availability and delivery

The payment method you authorise for the subscription is charged for each scheduled order. The applicable product price and any delivery charge are shown when you subscribe and in the relevant order information. If a subscribed product becomes unavailable or its despatch is delayed, we will contact you where appropriate.

Subscriptions are currently available online only. Current delivery services and charges are explained in our Shipping policy. For an order already delivered, see our Return and refund policy.

Contact us

Email enquiries@haiths.com or call 0800 298 7054. Please include the email address or order number associated with your subscription so we can find it.