Shipping and Delivery

Last updated: 29 September 2026

UK mainland delivery

For qualifying addresses in England, Wales and mainland Scotland, delivery is free when the product total is £35 or more. For qualifying orders below £35, the delivery charge is £3.95.

This standard threshold excludes the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, Scilly Isles, Isle of Wight and Channel Islands. Different rates and thresholds apply to those destinations. See our full delivery rates for the current regional charges, postcode ranges and weight limits. The delivery charge shown at checkout for your address and order is the applicable charge before you pay.

Despatch and delivery times

Orders placed before 1pm Monday to Friday may be despatched the same working day where the service is available and the products are in stock. We prepare fresh batches of some products, so despatch can occasionally take longer. Orders placed after the cut-off, at weekends or on bank holidays will be handled on a subsequent working day.

Qualifying mainland orders use a next-working-day delivery service, but this describes the carrier service rather than a guaranteed arrival date. Despatch is not the same as delivery. The destination, carrier collection, stock availability and events outside our reasonable control can affect arrival times. If there is a material delay, please contact us so we can help. Your statutory delivery rights remain unaffected.

Regional delivery

Different charges, free-delivery thresholds or weight limits apply to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Scilly Isles, Isle of Wight and Channel Islands. In particular, Northern Ireland online orders are limited to 40kg and residential addresses; please contact us about larger orders. Check the regional rate table before ordering.

Delivery partners

Your order may be delivered by Royal Mail, DPD, DHL or another suitable delivery partner, depending on the parcel and destination. We will use the delivery details supplied with your order, so please check that they are accurate.

Click & Collect

Where Store Pickup is available at checkout, you can collect your order from the Haith’s Bird Food Centre in Louth without a delivery charge. Please wait for the ready-to-collect email before travelling. See our Click & Collect information for the address, hours and collection instructions.

Problems with a delivery

If your order is late, missing, damaged or incorrect, contact our Customer Service Team on 0800 298 7054 or at enquiries@haiths.com. Please include your order number and, where useful, photographs. Our return and refund policy explains how we handle returns and faulty or damaged goods.